Restaurant Training Manual – Waiter Job Description

Main Purpose of the Job:

The Waiter / Waitress under the guidance of the Captain and according to Company policies and procedures will carry out his / her duties based on the following fundamentals:

– Maintains the highest standard of professional ethics

– Emphasizes and projects a high image for the hotel

– Is concerned with the operating objectives of the hotel

– Operates with maximum transparency thereby projecting the truth about general observations

Key Function:

He / she is in charge and responsible for the control of several tables in a service station, maximizing the prompt efficiency of food & beverage service and ensuring guest satisfaction according to the Organization standards.

Key Result Area: Guest Satisfaction

Main Duties responsibilities

– Assures achievement of daily planning through list of activities received.

– Follows up on trained elements and tasks, on a daily basis.

– Ensures service for tables assigned.

– Takes food and beverage orders as per Hotel standard.

– Delivers food from kitchen and beverages from dispense bars.

– Assists Busboy / girl in clearing tables if necessary.

– Follows sequences of work during set-up time and service time.

– Has to know in details food and beverage items present in menu.

– Handles guest request in a courteous manner repeating their request to make sure that guest's message was properly understood.

– Reports immediately to Superior any misunderstanding, problem or accident with guest or staff.

– Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action.

– Receives a training and focus carefully on various elements and tasks taught on a daily basis.

Key Result Area: Employee satisfaction

Main Duties responsibilities

– Signs in and out of duty as soon as reaching or leaving outlet.

– Attends pre-meal briefings, listen carefully to instructions given by Superiors concerning today's service achievements.

– Is well, tidy, groomed, disciplined and honest at all times.

– Reports immediately to his supervisor any misunderstanding, problem or accident with a guest or the staff.

Key Result Area: Financial Performance

Main Duties responsibilities

– Follows up opening and closing procedures.

– Informs Superior on damages immediately after noticing them.

– Presents checks and ensuring smooth co-operation with cashiers.

– Is aware of any activities / events operating within the hotel in order to promote and maximize sales.

– Suggests ways of reducing costs without effecting the quality and standard of the hotel.

– Ensures energy and water saving.

Key Result Area: Environmental Awareness

Main Duties responsibilities

– Informs superior if Housekeeping cleaning plans were followed.

– Operates all equipment as per the operating guidelines.

– Has full knowledge of the hotel safety and emergency procedures.

– Complies with statutory and legal requirements for fire, health and safety, hygiene, licensing and employment.

– Is aware of all local customs.

Fundamental attitude factors:

– May be called upon a times to perform other duties which are not included in this job description.

– The ultimate objective of the Waiter / Waitress performance is the achievement of total customer satisfaction.

– A key responsibility for the Waiter / Waitress is to establish and maintain a good relationship with superiors, colleagues and subordinates at all times.

Vergnano Vs Lavazza – Who Is the Best?

In the battleground of different brands the competitions among the brands are very worthy. In today's competition of the brands, there is a famous coffee candy brand called Vergnano in one corner while in other corner, the brand of coffee candy Lavazza stands as a rival or competitor of this brand. Let us have a brief description of both of these companies in the wide world of coffee candy business.

Vergnano History

Caffe Vergnano is a well reputed company in an international marketing world which also possesses a very interesting historical background. This company came into existence in the year 1982 by the Domnico Vergnano with an opening of small grocery business in the city of Chieri located near the Turin region. With the best business strategy, Domnico Vergnano has laid this small grocery business to achieve great specialization in selling as well as roasting of coffee. He after getting permission from his ancestors, purchased a coffee plantation area in Kenya in 1930's and with this investment on the coffee plantation in Kenya, he raised his business into new heights by expanding it to three new warehouses in Alba, Turin and Cheri. He himself transported the coffee from these three warehouses and made his company really a no.1 coffee candy company in the world from over the last century.

Vergnano Current Position

At present, the Vergnano Company establishes itself among the top five reputed Italian coffee companies in the world and owns more than 8000 square meter plant along with 11 production lines that can operate automatically. Also, around 32 coffee shops are located in different parts of the world including the famous places like Italy, Munich, Bermuda, Canada, Saudi Arabia and other countries.

Lavazza History

The other competitor in the battle ground ie Lavazza is also a popular brand in the history of coffee plantation. The details of the historical background of this company is not available till yet but this company also stands top among the leading coffee companies in the world because they regularly offer delicious coffee candy to the people from past few successive years.

Tasty Lavazza Coffee Candies

Lavazza offers some of the fine quality and utmost delicious coffee candy like Lavazza Gran Filtro candy which is especially prepared with the 100% pure premium American blend beans of Central America region. This candy is blessed with rich aroma and unique taste which is highly appreciated by the people of almost all the countries of this world. The candy is prepared with the use of Lavazza exclusive decaffeination process and with drip coffee machines which can reduce the content of caffeine in such candies to 0.10%.

Also deliver Lavazza delicious taste to the people : other candies like in Bali's little coffee candy View Which is highly Preferable Among the people Especially ] kids During the day time. Candies of Lavazza companies are highly reliable among the people and are eaten by all age groups. It is somehow difficult to predict which candy can deliver better taste.

Functions of Food Packaging

Food packaging is very common in the present time. Various food, ranging from fruits and vegetables, beverage, meat, to dried food, is packed for various requirements. In the long course of production, processing, and delivery, food is touched by so many hands before it is put on shelves for sales. If it is not properly packed, how can it get to target consumers in an intact manner? Other purposes of food packaging is to maintain freshness and quality of food and prolong the edibility period of food. Food is transported all the way to destination, with an aim of being enjoyed by more people. Thanks to convenient transport and advanced packaging, a full variety of delicious food can be shared by people of distinctly different geographies and out-of-season fruits and vegetables can be tasted whenever they are in need.

In addition to preventing damage to food and prolonging the edibility period of food, food packaging has other functions that are seldom mentioned by us. The following will introduce other significant functions of food packaging.

A best package design will serve to protect food quality and as well as attract customers. Not a product with bare packing or coarse packing will be favored by consumers no matter how the quality of the product is boasted. On the contrary, a normal-quality product will be favored if it is prettily packed. Experienced food manufacturers are likely to invest more effort on packaging design since it will generate additional economical benefits. Furthermore, a package is designed to facilitate circulation. Food, such as rice, milk, and drink is packed using bags, cans, bottles and other container-typed packages. They act as tools for food transfer, helping accelerate food circulation.

Liquid food is a kind of product that has special requirements for transport and storage. As we know, liquid food such as beverages and drinks easily leak out due to their fluidity. Alcohol may cause fire accidents in case of incorrect loading, unloading, or transport. Container-typed sealed bottles and cans are safe for storing these products. This liquid food packaging method also helps prevent loss of nutrients and evaporation of food, and protect the food from high temperature, high moisture, and excessive sun exposure.

Instant noodles are accepted worldwide by more and more professional career persons as a meal. This kind of food is characterized by quick preparation. The packaging of this food is designed to meet this characteristics. The easy opening, flavoring packets, and together with noodles inside enable you to prepare a meal within just a few minutes. Packaging of other fast food such as quick freezing dumplings and fried chickens is also for the sake of convenience.

Reality View with In, food packages are On of used for : many practical functions. You may find these packages can be recycled and they are helpful in your daily life. A can may be used as a custom flowerpot to grow little plants, therefore saving money; and a pretty box may be used to hold little things, facilitating you to find them. What extent they can be reused depends on how you discover their potential functions and put them into reality.

How Hospital Cafeterias Are Increasing Retail Revenue

Hospitals retail areas find themselves under increasing pressure to meet revenue goals

Faced with rising costs and financially challenging times, healthcare organizations are increasingly looking to their retail areas as an additional source of revenue generation. Although hospital foodservices operations are well known for providing patient meals, most if not all are also responsible for the retail side of foodservice operations at their onsite cafeteria, snack bar and or coffee bar. Tasked with growing their revenue contribution to the hospital, many Directors of Foodservices and Cafeteria Managers are taking creative steps to increase patronage. Increasing employee participation, enticing members of the local community, and tailoring their food and beverage offerings to the needs and culinary preferences of patrons are all goals of aggressive foodservices operators.

Grab and Go

In a busy healthcare environment, speed is key! That's why over the past few years, many hospital cafeterias have redesigned their space to accommodate new coolers stocked with appetizing pre-packaged food choices; ranging from yogurt and fruit parfaits, to sandwiches and salads. These portable food options offer a highly convenient and fast way for busy healthcare workers to quickly grab something to eat or drink while on the run. The pre-packaging also enables staff to bring these items back to their desk or another area for consumption at a place other than the cafeteria. When used with a POS system and bar coded labels, check out of these grab and go items at the point of sale takes only a few fast seconds.

Dining Experience

Many healthcare facilities have renovated their cafeterias to offer a more appealing restaurant-like dining experience to attract employees, visitors and guests. Their goal is to entice hospital workers to remain onsite for lunch instead of seeking off site alternatives, appeal to visitors, and in some cases attract the local community. To accomplish this, Foodservices Directors are not only creating a visually appealing dining area, but also are hiring highly talented and experienced restaurant chefs with a flair for engineering new and delicious menus. Using a POS system with menu item performance tracking gives the chefs a clear picture of which menu items are performing well, and which should be removed from the menu rotation.

Employee payroll deductions

Managed through a Point of Sale System as an employee payroll deduction to be deducted from a future pay check, the ability to make a retail purchase by scanning the employee badge already carried by the healthcare worker is seen to be a valuable benefit and convenience. When employees can present the badge they already carry as a form of payment, they no longer have the need to carry cash or credit cards as they move about the facility. Frequently, this convenience means the difference between having the time to enjoy a delicious meal versus a skipped lunch or breakfast. Cashless payment also translates into an increase in add on food and beverage purchases, when the employee does not have enough cash on their person to cover all the choices they'd like to make.

Credit card processing

It's not unusual for visitors to find themselves without cash on hand when visiting a patient in the hospital. We are all consumers accustom to paying for most everything with our debit or credit cards, and are therefore quite surprised to find out the hospital cafeteria does not accept credit or debit cards. Although most hospitals offer an onsite ATM, the inability to accept credit or debit card payments translates into a lost sale; and quite possibly a full tray of food left at the checkout counter because the visitor did not have a convenience payment option. The checkout process is a big part of the customer experience, so it is important that credit and debit card processing is fast and fully integrated with the cash register operations of the POS system.

Indian Wedding Planning Checklist – A Guide How to Prepare for Your Indian Wedding Planning

Proposal Done. What Next?
The wedding proposition has happened. Or perhaps your matchmaking has now been sorted. Both you as well as your significant other have made a unified commitment to undertake the subsequent major part of life together. What is going to be your following thing to do? Preparing the wedding party naturally. And that's how the Indian Wedding Planning Checklist will be useful, and be your main companion in making sure an awesome fiesta wedding event is put-together.

Yes, the wedding is going to be the initial key assignment that you together with your partner is going to embark on, be it with or possibly without the aid of your friends and relations. The marriage location should be booked. The wedding event caterer must be determined. Bridal professional photographers might have to be pre-booked many months before the day of the wedding. Wedding and reception banqueting furniture, and also coverings will have to be hired. And list continues on and on …

The mere volume of things to get ready for a wedding party could make you nervous or unpleasant and lead you to feelings that you might lose some influence over the state of your big day. Even before you commence, chances are you already visualize the unthinkable, and worry the embarrassment that could develop from a poorly arranged function.

Worry not, because the Indian Wedding Planning Checklist below will help you out with all of the wedding party arrangements. The set of wedding planning elements below was assembled chronologically to make certain adequate time is allotted for every function item. This means you ought to have plenty of time for sourcing good ideas, getting in touch with your wedding service providers, in depth conversation with the service vendors and lastly confirming your vendor choices.

Indian Wedding Planning Checklist
More than 1 year

  1. Decide on a personal date to get married
  2. Employ an expert wedding coordinator
  3. Determine the amount of attendees, venue and time of day for the marriage event
  4. Come to an agreement on the wedding finance and expenses and how the costs are going to be split between both bride and groom's families
  5. Discuss about the schedule of events that would take place on your wedding day
  6. Systematically monitor the wedding expenses and track who paid for each of the expense item
  7. Organize an invitee list which includes family and friends from both sides of the family
  8. Think about inevitable factors which may affect your wedding event (eg climate conditions, national elections, etc.)
  9. Book your marriage ceremony site
  10. Reserve marriage reception site
  11. Book your bridal ceremony & reception photographers
  12. Book your bridal ceremony & reception videographers
  13. Choose the wedding concept and colour scheme
  14. Update your passport & visa for your honeymoon

6 to 12 months

  1. Book the wedding priest, wedding qadi, wedding minister etc.
  2. Book your marriage event musicians
  3. Book your marriage event florists and decorators
  4. Book your marriage event caterer
  5. Book your marriage event entertainment
  6. Choose who are your bridesmaids and best men
  7. Choose who will be the emcee of your event

4 to 6 months

  1. Book hiring materials required for your marriage ceremony
  2. Book your cosmetic stylist, hair dresser and mehendi artist
  3. Book your wedding suite
  4. Complete attendance list and get the wedding invitation postal addresses
  5. Choose and buy wedding card invitations; remember to include map location of the wedding event venue
  6. Draft and send electronic invitations
  7. Compile an index of people to assist you on the wedding day (guest ushers, gift attendant, wedding & reception coordinator, food catering coordinator etc.) and their tasks
  8. Start preparing for the honeymoon

2 to 4 months

  1. Book your special wedding cake
  2. Book your wedding car, as well as decor for the wedding car and bridal party entourage
  3. Buy or rent wedding costumes
  4. Buy or rent wedding costume for parents, best men & bridesmaids
  5. Buy thank you gifts for wedding assistants and guests
  6. Prepare things to do for the guests who are from outstation
  7. Make a visit to the dentist to cleanse or whiten your teeth

6 to 8 weeks

  1. Post marriage invitation cards and email electronic invitations
  2. Monitor invitations sent out and responses received, and send thank you notes for guests who provided presents
  3. Buy or rent bride's accessories
  4. Buy the bride's shoes
  5. Buy the bridal jewellery (thali, matrimonial rings, etc.)
  6. Organize safety escort for bridal entourage which wear weighty jewellery
  7. Complete catering arrangements with the caterer
  8. Organize pre-wedding and bridal portrait photography to be taken

2 to 6 weeks

  1. Finalize marriage ceremony particulars with marriage officiant
  2. Follow-up with invitees who have yet to reply and complete arrangements for guest seating
  3. Compose a comprehensive timeline of the wedding event
  4. Give a copy of the wedding schedule to your wedding vendors
  5. Decide who will usher the bride and groom on the wedding day
  6. Give a checklist of photos you would like captured to your photographer
  7. Give a list of special people or events you want included in the video to your videographer
  8. Give the list of songs you would like played at your wedding event to the deejay
  9. Create the wedding venue direction guide boards, gift collection box and guestbook
  10. Beautify both bride and groom's home

7 days

  1. Ensure your bridal attire fits and make any alterations if necessary
  2. Appoint your wedding car drivers
  3. Review your wedding schedule
  4. Give a copy of the wedding layout to your venue manager and caterer
  5. Confirm the guest count and give to your venue manager and caterer
  6. Let your wedding vendors know of any last minute changes
  7. Confirm honeymoon reservations and prepare for your honeymoon
  8. Take a moment to familiarize yourself with the bridal guest list

One day

  1. List down items to be brought on the wedding day and perform a full review of the items on this checklist
  2. Appoint someone you trust to assist you in paying the wedding vendors after the wedding event is completed
  3. Appoint an individual to give back hired items once the event is completed
  4. Appoint an individual to assist in placing wedding location direction guide boards at proper locations
  5. Appoint an individual to manage the wedding caterers and the wedding venue arrangement
  6. Arrange an individual to manage the wedding floor – to coordinate the emcee, DJ, entertainers, site lighting etc.
  7. Give the finalized wedding schedule to all members of your wedding party
  8. Give the finalized wedding schedule to all wedding vendors
  9. Communicate seating arrangements with ushers

WEDDING DAY

  1. Perform a final review of this checklist and ensure to bring all items required for the wedding
  2. Carry and ensure the official wedding rings / thali is brought to the wedding venue
  3. Enjoy the wedding you planned and relax!

Despite the fact that the Indian Wedding Planning Checklist was created according to a minimum 12 months planning cycle, you can employ this check-list for shorter or longer marriage planning periods, with several sensible adjustments of the check-list.

Tips:
For couples who may have substantially brief planning durations, we suggest whichever of the following alternate options:
1. Develop an extreme "catch-up" strategy on wedding preparation work items for the amounts of time you have lost OR
2. Seek the services of a wedding event coordinator

Should you be lacking time and choose option (2), yet somehow do not wish to spend excessively for appointing a wedding coordinator, establish a selection of tasks that you believe you as well as your partner may take care of personally. You could outsource the leftover tasks to your wedding coordinator, permitting you to be in charge of your wedding budget.